Housekeeping & Maintenance Manager- Canmore-Banff

Hotels Clubs and Spas
Front Office/Rooms Division
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Housekeeping & Maintenance Manager- Canmore-Banff
04 Nov 2016

Manager, Housekeeping and Maintenance

Manage all aspects of the resort housekeeping and maintenance departments, utilizing leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards. The scope of the responsibility will include but not be limited to overseeing all administrative, accounting, property maintenance, property housekeeping, associate development and other such functions as required or assigned to ensure the successful operations of these two disciplines. Manage staff and assign, track and monitor key performance indicators to hold each resort department member accountable in achieving incremental and sustainable change and improvement in accordance with WVO performance goals while being able to navigate with in predetermined budgetary guidelines.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for overseeing the daily operation of the Housekeeping/Laundry and Maintenance Departments: Ensures that overall unit and common area cleanliness, as well as the resort units are maintained in working order, are within standard as outlined in our Quality Control Program. Effectively manage the housekeeping and maintenance process, in conjunction with front office and other support departments, to ensure owner satisfaction. (40% time)
2. Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings. (30% time)
3. Manage and support all financial aspects of the department: Manages all the financial and operational aspects of the Interior Cleaning and Maintenance and Common Area Maintenance Programs. These elements include budgeting, inventory, reporting and costs control. (15% time)
4. Administrative Responsibilities: Performs administrative duties; assigns and directs weekly schedules and daily duties of the Housekeeping and Maintenance staff, procures product, performs payroll duties, audits and performance reviews of staff responsibility (10% time)
5. Maintain Vendor Relationships: Manager 3rd party contractor such as: Landscaping, Housekeeping Temp Labor, Maintenance and Mechanical Contractors.
6. Performs other duties as needed (5% time)

Minimum Requirements and Qualifications

a) Education
- College degree preferred or equivalent training/experience

b) Training requirements
- Valid Driver's License

c) Knowledge and skills
- Understanding of resort financials
- Demonstrated ability to work under pressure
- Strong leadership skills with ability to coach, mentor, train and develop staff
- Excellent verbal and written communication skills
- Ability to accurately follow instructions, both verbally and written
- Ability to maintain confidential information
- Detail oriented

d) Technical Skills
- Working knowledge of various computer software programs

e) Job experience
- Two to three years of management experience 3+ at Resort II III

Unless there is a legal requirement, experience will be accepted for the education requirement.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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