Quality Assurance Officer - Wyndham Vacation Ownership Angels Camp

Hotels Clubs and Spas
Sales and Marketing/PR
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Quality Assurance Officer - Wyndham Vacation Ownership Angels Camp
04 Nov 2016

The Quality Assurance Officer follows Best Practices to include completing sales documents for WVO owners, & supports sales through training, retention & compliance evaluations & reporting. Additional responsibilities include completing after sale follow activities, providing on-going product knowledge training for sales teams, monitoring rescission rates, and communicating results to site leader &/or management. The QAO reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress. The QAO partners with all site departments to support sales.

- Assist sales in accomplishing compliance and retention goals

- Complete closing for all sales professionals with rescissions over target rates
- Utilize closing opportunity to identify areas needing improvement for sales professional
- Partner with management to develop successful training activities including observation reviews, ride-along and other activities.
- Serve as QAO according to Sales Quality Assurance Best Practices
- Complete owner follow up during and after rescission period involving sales participation as necessary
- Provide management continuous feedback evaluating program success

The Quality Assurance Officer reports directly to the Quality Assurance Manager & / or Site Leader.


Minimum Qualifications

- WVO product knowledge perferred
- Timeshare sales experience perferred
- State of California Real Estate License

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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