Sales Manager - Dolce Norwalk

Hotels Clubs and Spas
Sales and Marketing/PR
Department Head
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Sales Manager - Dolce Norwalk
04 Nov 2016

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at .
Job Description
Wyndham Hotel Group is searching for a Sales Manager to work at our beautiful Dolce Norwalk property in Norwalk, CT . This position is responsible for generating revenue through creative opportunities in group, leisure, government and transient markets. We encourage an entrepreneurial mindset for our Sales Managers, where they run their market as if it is their "own business" and are rewarded competitively for those results. This well-incented position is a primary source to strengthen Dolce's brand presence and overall value.
Responsibilities will include but not be limited to:

- Manages a designated market territory based on annual room night and revenue target. This includes identifying potential business, negotiating room nights and rate, and closing the deal with a signed contract.
- Actively prospects and solicits new and existing accounts to meet/exceed revenue goals through telephone solicitation, conducting outside sales calls, online bidding/contracting, site inspections, client entertainment, contracting, RFP responses, and written communication. Targets key relationships with customers directly and through other sources including travel industry, CVB, etc. Meets solicitation and maintenance call requirements.
- Maintains Delphi Sales Automation file database with account activity recorded to company standard.
- Works with Conference Sales Managers, other Sales Managers, and Revenue Manager to assure maximum utilization of facility. Prepares weekly sales reports and other departmental reports as designated as well as other correspondence. Includes correspondence to customers and internal departments, internal booking reports, sales activity recaps, pre/post trip reports, Delphi and file maintenance, contributes to hotel's marketing and sales plans and revenue forecasts.
- Participates in daily business review meeting, weekly sales meetings, Dolce & function specific training, mystery shopping and other sales related meetings as required.
- Participates and professionally represents the hotel in industry related professional organizations, trade shows, community events, networking events, and sales trips.
- Develops and maintains knowledge of market trends, competition and customers. Also develops and maintains knowledge of Dolce company hotel and brand products and services, sales policies and SOPs and adheres to those policies and procedures.
- Participates in cross-property selling programs by prospecting for new business from opportunity accounts near property that have outbound potential for other Dolce Hotels and Resorts and partners and supports the overarching strategies of the Global Sales Organization.
- Promotes positive relations with guests, customers, and employees. Handles complaints by following instant pacification procedures ensuring satisfaction.
- Assists with and completes special projects and assignments as designated by the Director of Sales.

Basic Qualifications

- High School diploma or equivalent required. Bachelor Degree preferred but not required.
Preferred Qualifications

- Minimum of three years job-related experience, preferably in hotel sales.
- Computer literate. Prefer Microsoft Office proficiency. Prefer experience with Delphi, Lanyon and Opera hotel automation systems.
- Experience with cold calling on hotel clients in the travel industry.
- Proven and creative sales prospecting skills.
- Understand the GDS, TMC and different channel distributions related to travel.
- Ability to analyze market data and translate it to a plan to target new business through Hotelligence Report, Star Report, etc.
- Demonstrated presentation & influencing skills.
- Excellent Communication skills (verbal & written) in English.
- Must possess basic computational ability.
- Must have employment eligibility in the U.S.
Physical requirements:

- Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. While attending trade shows, must be able to stand for up to 8 hours per day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 15 lbs. occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Some portions of daily assignments involve ergonomic risk, such as repetitive tasks, hands exertion, vibration, cold temperatures, poor body mechanics, restrictive work stations or awkward postures.
- Some portions of the assignments require travel to other hotels, trade shows and client events via car, plane, rail, subway or other mode.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Wyndham Hotels and Resorts is proud to be an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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