Catering Sales Manager (Weddings) - Silverado Resort and Spa

Industry:
Hotels Clubs and Spas
Department:
Sales and Marketing/PR
Level:
Department Head
Location:
Americas North and South
Salary Description:
Competitive
Posted:
03-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615740

Catering Sales Manager (Weddings) - Silverado Resort and Spa
04 Nov 2016

The Silverado Resort and Spa is searching for qualified candidates for the position of Catering Sales Manager II (Weddings). The Catering Sales Manager II (Weddings) is responsible for generating and servicing wedding events including guest rooms, food and beverage revenue for the Resort; working with clients to sell all aspects of their wedding; maintaining strong relationships with client to ensure successful wedding events. Duties and Functions:

- Solicit new weddings to meet and exceed revenue goals.
- Ability to multi-task and prioritize.
- Coordinate information with other departments.
- Professionally represent Resort in the community and wedding market.
- Keep well versed on all Sales, Food and Beverage packages, procedures and guidelines and wedding trends
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
- Maintain regular attendance in compliance with Wyndham standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
- Comply at all times with Wyndham standards and regulations to encourage safe and efficient hotel operations
- Maintain a warm and friendly demeanor at all times
- Respond to guest complaints in a timely manner
- Work with other F&B managers and keep them informed of F&B issues as they arise
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Monitor quality of service in Banquets
- Know meeting room sets and capabilities
- Re-solicit past local accounts, generate new business
- Set solicitation goals with the Director of Catering/Sales & Marketing, and meet or exceed solicitation goals and revenue goals.
- Meet and greet-in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
- Develop menus and agendas, ensure BEO's are issued, and complete all pertinent correspondence with outside vendors to finalize programs
- Maintain current information on and monitor booking trends to produce forecast figures and month-end reports
- Understand the Catering incentive program
- Manage booking pace
- Handle inquiry calls and outside sales calls. Follow through to completion of function(s).
- Maintain pricing integrity and propose upscale menus for all groups
- Interact with outside planners and vendors for special events
- Ensure compliance with all local liquor laws, and health and sanitation regulations
- Prepare and submit required in a timely manner
- Comply with weekly and monthly forecasting procedures
- Be involved in and/or conduct departmental and hotel training
- Assist in planning and executing holiday brunches and other special events
- Use feedback from Meeting Planner Evaluations to improve service quality

Qualifications
Education & Experience:

- At least 2 years of progressive experience in a hotel or related field; or a Bachelor's degree; or a 2-year degree and 1 or more year of related experience.
- Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
- Wedding sales/service experience a must.
General Requirements

- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must work well in stressful, high pressure situations
- Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations..
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to show initiative, including anticipating guest or operational needs
- Perform other duties as requested by management
Physical requirements:

- Long hours sometimes required.
- Weekly schedule is Tuesday - Saturday; evenings as required
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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