Sales Client Supervisor, Holiday Inns at Fisherman's Wharf, San Francisco

Hotels Clubs and Spas
Sales and Marketing/PR
Supervisory level
Americas North and South
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

InterContinental Hotels Group (IHG) currently has an opening for a Sales Client Service Supervisor for Holiday Inn Fisherman's Wharf and Holiday Inn Express Hotel & Suites Fisherman's Wharf . As part of a dynamic, dual-property sales team, this position is responsible for Responsible for the day to day servicing of conference and/or groups and for in-house client requests related to meetings and group activities. Duties & Responsibilities:
• Meetings: Facilitate tasks or requests as asked by guest such as; assures group boxes are in place, room set ups are correct, audio visual is in place, etc. Resolve minor client concerns. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Provide group and seminar coordination of all details (pick up, credit, coupons, VIP's, BEO creation)
• Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. Discuss meeting details with Banquet staff, group pick up reports, VIP reservations with Reservation/Revenue Department
• Greet and welcome group contact and be a client advocate
• Attend and participate in daily Sales, Ops and Banquet Event Order (BEO) and other meetings as assigned (credit, staff, 4PM Ops, Sales Meetings, etc)
• Lead Pre-con meetings and Weekly Review and BEO Meetings to ensure details are communicated from clients through out hotels
• Finalize detail of groups, catering events (except wedding and large social events) and close out folders and banquet postings as assigned
• While coordinating groups upsell Food & Beverage items, VIP and welcome amenities, audio visual to drive revenues
• Assist in coordinating all details with the Conference/Conventions Managers while group is in house.
• This job has a high degree of direct guest contact and interaction while groups are in-house. As well as via phone and email while coordinating group details.
• Attention to detail and timeliness is a critical skill used in this job
• Perform other duties as assigned.
• May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
• Respond to client special requests on meeting details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. Upsell additional services to clients.
• Ensure that current and prospective client database is maintained.
• Perform routine administrative duties such as typing proposals, letters, contracts, etc., completing reports, etc.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones, handling of mail, faxes, etc.) InterContinental Hotels Group is a world leader in hospitality with over 3,500 hotels offering close to half a million guest rooms in nearly 100 countries. Our award-winning brands satisfy the full spectrum of accommodation needs, ranging from luxury to extended stay with properties including InterContinental, Crowne Plaza , Staybridge, Candlewood, Indigo, Holiday Inn and Holiday Inn Express. All of our hotels have one thing in common: they are "Great Hotels Guests Love." © IHG offers "Room to Grow" © meaning career opportunities to help talented people learn and advance. By bringing your expertise and passion to any one of our brands, you become part of our success, helping us to achieve our vision: to be the most preferred, admired and successful hotel company the world over. Holiday Inn Fisherman's Wharf offers 585 guest rooms, with nearly 5,000 square feet of meeting and event space for up to 250 people. Amenities include Bristol Bar & Grill, outdoor heated pool and sundeck, fitness center, concierge, plus complimentary high-speed wireless internet access and onsite business center. Holiday Inn Express Hotel & Suites offers 252 guest rooms and suites, with over 2,000 square feet of meeting and event space ideal for smaller "smart" meetings and seminars. Amenities include complimentary buffet breakfast daily, complimentary local and toll-free calls, complimentary business center and high-speed internet, and a complimentary fitness center. Combined, this Sales & Catering Team represents over 835 guest rooms and 6,600 square feet of flexible event space in one of San Francisco 's most popular destinations! Best Location: Within a block of one another, Holiday Inn Fisherman's Wharf and Holiday Inn Express Hotel are only steps from world-class attractions such as Pier 39, the famous Cable Cars, Ghirardelli Square and ferry service to Alcatraz and the Golden Gate Bridge , not to mention the unique shops, restaurants and fun spots of Fisherman's Wharf! Guests and event planners also enjoy proximity to Chinatown, North Beach and Union Square shopping district with plenty of public transportation options right outside the door.<br><br> Requirements include some College plus 1-2 years sales or marketing related experience, or equivalent combination of education and experience and a related degree is preferred. Prior hotel sales experience is also preferred.

Demonstrated efficiency using MS Office programs: Word and Excel, as well as use of online tools to identify prospecting sources. Delphi or Daylight experience preferred.

Excellent verbal and written communication skills; creative problem-solving and initiative. Great telephone and skills exhibiting hospitality and high degree of customer service.

In return IHG offers Medical, Dental, Disability and Life insurance. In addition to this we offer an excellent 401(k) plan plus room discounts and IHG hotels.

IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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