Human Resources Manager - InterContinental Boston

Hotels Clubs and Spas
Human Resources (HR)
Department Head
Americas North and South
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as an Human Resources Manager ?

What's your passion? Whether you're into mountain climbing, sky jumping or just walking the dog, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

InterContinental® Boston is a landmark of luxury overlooking Boston's historic waterfront, named one of the 'Best Hotels in the World' by Condé Nast Traveler magazine. Featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. All of these features paired with our impeccable service has made InterContinental® Boston the city's most captivating Forbes Four-Star, 4 Diamond AAA rated hotel experience.

As an Human Resources Manager you will assist in the day to day management of Human Resources which may include one or more of the following areas: recruiting/employment, benefits and pay administration, employee relations, and /or training for hotel employees. Maintain confidentiality to the extent possible in all HR-related matters.

Duties and Responsibilities:

Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets. Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention. Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.) Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process. Ensure compliance with employment laws , government agencies , and company policies and procedures (e.g. Occupational Safety and Health Act , Human Rights, Employment Standards , employee records administration , etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies , procedures and practices. Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs. Ensure worker's compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures. Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company's position can be legally and effectively represented. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff , Corporate Human Resources , and Corporate Legal and HR Shared Services/Hire to Retire. Interact with outside contacts:Candidates and applicants - discuss employment opportunities and conduct interviews Guests - to ensure their total satisfaction Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies - regarding safety and compliance matters Other contacts as needed (Professional organizations, community groups, local media). May coordinate and administer locally developed specialized recognition programs. May serve as "manager on duty" as required. Perform other duties as assigned <br><br> Requirements include a Bachelor's degree in Human Resources or Business Management, and two years total experience in human resources or related field of work, or an equivalent combination of education and work experience. You must speak fluent English - other languages are preferred. You may be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, Roth 401k and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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