Guest Service Agent / Shuttle Driver - Dolce IBM Learning Center

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
05-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1612770

Guest Service Agent / Shuttle Driver - Dolce IBM Learning Center
07 Nov 2016

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com . Dolce IBM Learning Center Welcome to Westchester County's finest destination for training programs, board meetings, or any type of corporate meeting or event. Situated on 26 acres within the 440 acre IBM Corporate Headquarters, The IBM Learning Center is the ideal destination for training programs. From a health and fitness center, to a restaurant, to meeting rooms; we have it all. The learning environment at The IBM Learning Center allows individuals and groups to concentrate on business at hand - the exchange of idea, the unlimited potential of professional development and personal growth. At The IBM Learning Center, we take pride in enhancing the learning experience while consistently providing the highest level of personalized, professional service in a warm, attentive manner.
Job Description Wyndham Hotel Group is searching for a Guest Service Agent to work at our beautiful Dolce IBM Learning Center property in Armonk, NY. This position is responsible for servicing the guests and ensuring the quality and efficient service as part of the front office team .
Qualifications


- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must have a clean and valid drivers license.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs
- Perform other duties as requested by management
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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