Universal Agent Assistant Manager - Wyndham Ocean Walk

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Universal Agent Assistant Manager - Wyndham Ocean Walk
07 Nov 2016

Universal Agent Assistant Manager


The Universal Assistant Agent Manager serves as supporting role to the Universal Agent Manager. He/She will partner with the Universal Agent Manager in the leadership, planning, organization, and direction for the Universal Agent Department in the most efficient and effective manner possible, while maintaining the company's expected high quality standards and Count On Me philosophy. The Assistant Universal Agent Manager is will oversee daily operations of the Universal Agent Department, provide supervision and direction to the Universal Agents Associates; Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments.

Essential Job Functions

- Assist Universal Agent Manager in the daily operations of the department; handle guest issues to resolution; monitor guest satisfaction by evaluating surveys; meet marketing expectation tour penetration; track and manage associate performance

- Assist Universal Agent Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others.

- Collaborate with Universal Agent Manager to ensure that standard operating marketing and guest services processes/procedures are being followed.

- Give and ensure that the team provides general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory manner. Provide guest with information on local hot spots and activities.

- Perform other duties as needed.

Minimum Requirements and Qualifications:

- High School diploma or equivalent
- Ability to hold others accountable
- Reservation software training
- Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
- Minimum of one year of successful customer service experience in a hospitality/hotel environment.
- Vacation ownership experience preferred.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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