Resort Concierge

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Resort Concierge
07 Nov 2016

Resort Concierge The resort concierge is responsible for providing Count on Me service by consistently creating and enhancing experiences for owners and guests. This includes providing current information and recommendations about the local area, attractions, events and activities. Additionally the concierge is responsible for greeting guests and making arrangements for special occasions and or needs during their stay. The resort Concierge will be familiar with all site activities to share with owners and guests. Essential Job Functions
Responsibilities include, but are not limited to:

- Responsible for the Concierge function of the resort : Greet and assist owners and guests by providing current information and recommendations about the local area, attractions, events and activities as well as driving related ticket sales, update all promotions and advertisements so guests have material to review and consider for activities. (60% time)
- Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Ensure we meet the concierge needs of the guests and support and aid the employees with customer service needs, arrange reservations for dinners, shows and concerts, act as a consultant and guide guests on various discount travel packages and services, (15% time)
- Ensure compliance with : Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (5% time)
- Cultivate a "Count On Me" Culture : Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (15% time)
- Performs other duties as needed (5% time)

Minimum Requirements and Qualifications
a) Education

- High School diploma or equivalent

b) Training requirements

- N/A

c) Knowledge and skills

- Organizational Skills.
- Excellent communication skills.
- Acquires job skills and learns company policies and procedures to complete routine tasks.
- Ability to read and comprehend routine instructions, short correspondence and memos.
- Ability to give high priority to customer service.
- Ability to solve problems with a minimum of supervision.
- Ability to read, write and understand English.
- Basic office skills helpful including basic math, proper cash handling procedures.
- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
- Ability to multi-task and work in a fast paced environment.
- Must be people oriented and able to work independently or with others as needed.
- Must be detail oriented.

d) Technical Skills

- PC Skills and Knowledge
- Ability to use basic office equipment including Fax, copier, printers
- Microsoft Office: Word, excel, outlook
- Key systems
- Hotel Hospitality Front office system knowledge a plus
- Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

e) Job experience

- 1 year of guest services experience in a hospitality/hotel/resort environment and/or
- 1 year of concierge experience in service or retail environment

Unless there is a legal requirement, experience will be accepted for the education requirement .

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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