Housekeeping Supervisor

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Supervisory level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615209

Housekeeping Supervisor
21 Oct 2016

Wyndham Grand Chicago Riverfront - Distinguished Among Downtown Chicago Hotels

With a stellar location near intersection of Wacker Drive and Wabash Avenue in the core of bustling, fashionable downtown Chicago, Wyndham Grand Chicago Riverfront effortlessly blends chic accommodations with discreet, attentive service and a wealth of upscale amenities to create an oasis of style and well-being in the epicenter of The Windy City. Just steps from The Loop, Chicago's theatre and cultural district and several renowned Chicago business addresses, business and leisure travelers alike will revel in the proximity to the legendary Magnificent Mile, the breathtaking views of the Chicago River and the inescapable, amiable energy of this world-class city.

Guests can energize and recharge in the state-of-the-art fitness center, and stay productive in the 24-hour business center. Hoyt's Chicago restaurant serves up classic Midwestern cuisine with a modern, organic flair and boasts spectacular views of the historic Chicago River as a backdrop.

Those who wish to dine at their leisure in the comfort of their guest room can benefit from room service, and notable amenities like mobile concierge service, dry-cleaning, valet parking and complimentary Wi-Fi ensure that guests have everything essential for a productive and restful stay.

Each of the 334 recently renovated, over-sized guest rooms has been designed for optimal well-being and comfort. Complimentary Wi-Fi, three telephones, large desks and ergonomic chairs make in-room work trouble-free and uncomplicated, while plush bedding, 37-inch flat-screen plasma TV's, and iPod docking stations create the ultimate upscale hotel experience. Guests upgrading to Executive Suites will delight in over 900 square feet of living space, complete with a separate parlor and dining area, while the Penthouse Suite also offers an over-sized bathroom with rainforest showerhead and panoramic views of downtown Chicago.

With over 10,000 square feet of elegant and sophisticated Chicago meeting room space, this downtown Chicago hotel offers fourteen event rooms, including two boardroom suites, to host from 10 to 200 people. The renowned 39th Floor Penthouse Ballroom boasts 2,100 square feet with floor-to-ceiling windows and 360-degree views of the Chicago skyline. With its breathtaking vistas of the historic Chicago River, it is the perfect venue for any special occasion, ideal for both business and social events.

WHG is a drug-free workplace and requires a background check and drug test prior to employment.

Job Summary:

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Fundamental Requirements:

Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


- Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.


- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.

Qualifications

Wyndham Grand Chicago Riverfront - Distinguished Among Downtown Chicago Hotels

With a stellar location near intersection of Wacker Drive and Wabash Avenue in the core of bustling, fashionable downtown Chicago, Wyndham Grand Chicago Riverfront effortlessly blends chic accommodations with discreet, attentive service and a wealth of upscale amenities to create an oasis of style and well-being in the epicenter of The Windy City. Just steps from The Loop, Chicago's theatre and cultural district and several renowned Chicago business addresses, business and leisure travelers alike will revel in the proximity to the legendary Magnificent Mile, the breathtaking views of the Chicago River and the inescapable, amiable energy of this world-class city.

Guests can energize and recharge in the state-of-the-art fitness center, and stay productive in the 24-hour business center. Hoyt's Chicago restaurant serves up classic Midwestern cuisine with a modern, organic flair and boasts spectacular views of the historic Chicago River as a backdrop.

Those who wish to dine at their leisure in the comfort of their guest room can benefit from room service, and notable amenities like mobile concierge service, dry-cleaning, valet parking and complimentary Wi-Fi ensure that guests have everything essential for a productive and restful stay.

Each of the 334 recently renovated, over-sized guest rooms has been designed for optimal well-being and comfort. Complimentary Wi-Fi, three telephones, large desks and ergonomic chairs make in-room work trouble-free and uncomplicated, while plush bedding, 37-inch flat-screen plasma TV's, and iPod docking stations create the ultimate upscale hotel experience. Guests upgrading to Executive Suites will delight in over 900 square feet of living space, complete with a separate parlor and dining area, while the Penthouse Suite also offers an over-sized bathroom with rainforest showerhead and panoramic views of downtown Chicago.

With over 10,000 square feet of elegant and sophisticated Chicago meeting room space, this downtown Chicago hotel offers fourteen event rooms, including two boardroom suites, to host from 10 to 200 people. The renowned 39th Floor Penthouse Ballroom boasts 2,100 square feet with floor-to-ceiling windows and 360-degree views of the Chicago skyline. With its breathtaking vistas of the historic Chicago River, it is the perfect venue for any special occasion, ideal for both business and social events.

WHG is a drug-free workplace and requires a background check and drug test prior to employment.

Job Summary:

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Fundamental Requirements:

Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


- Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.


- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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