F&B Associate

Hotels Clubs and Spas
Food and Beverage Service
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:


• Understand daily budgets for APC /Covers and sales for venue and achieve them through upselling and suggestive selling.
• Be well versed with billing procedures in each shift as per POS rights allocated, immediately report discrepancy to manager on shift.

• To collect all general requisitions and food and beverage requisitions as per order.
• Follow equipment care &soiled equipment clearance plan and strive for zero breakages.
• Understand promotional activities / eventsand follow the plan.
• Ensure OS&E inventory is monitored for pilferage.
• To fully understand and adhere to the Departmental Operations

• Ensure compliance with all policies, procedures, standards and aiming at exceeding guest expectations.
• Follow pre and post shift duties allocated by the team leader.
• To maintain a good rapport and working relationships with associates in the venue and all other departments.
• To attend and contribute to all associate meetings and other related activities.

• Ensure section and table set-ups are complete as per duties assigned. Oversee that dining area and servicing equipment are always clean, well maintained and meet all hygiene, health and safety regulations.
• To attend all training sessions organized by the Venue Manager or Training Department

• Be a buddy to all new joining associates and assist them in understanding restaurant operations under guidance of a team leader / manager.

• Be well versed with pre -opening OS&E and ensure team is trained on same for cost and assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
• To have a complete understanding of the Hotel's associate handbook and adhere to the regulation contained within.
• To maintain a high standard of personal appearance and hygiene at all times

• Take ownership of delivering guest experience with continuous improvement.
• Ensuring 100% completion of mandatory E-learning trainings.
• Practice our winning ways, values with all team members.
• Thorough and practical knowledge of service terminology and of various international service techniques.
• Knowledge of kitchen terminology, including ingredients and methods of preparation.
• Ensure complete operational knowledge of restaurant equipment.
• To handle guest enquiries in a courteous and efficient manner.


• Follow cost saving and profit enhancing measures and monitor operating supplies to reduce spoilage and wastage.
• To have a complete understanding of the Hotel's Policies relating to Fire, Hygiene, Health and Safety and adhere to same.
• Follow control procedures to minimise errors and fraud.
• Be well versed and knowledgeable of Crowne Plaza Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Ensure all risk management trainings are done in line with IHG standards.
• Deliver a consistent branded guest experience through the full implementation of Crowne Plaza brand standards within the hotel by the opening date.
• To see that all back of house restaurant areas are cleaned and equipment stored before the end of day's trade ,all repair<br><br> College diploma/ degree in Hotel Management, 1year experience in similar position is preferred. Must be able to speak local language(s) and have a positive attitude.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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