Guest Services Supervisor

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Supervisory level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
02-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615932

Guest Services Supervisor
08 Nov 2016

The Guest Services Supervisor is responsible for assisting the Operations Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.


- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.


Qualifications


- High School diploma or equivalent required.

- At least 2 to 3 years of progressive experience in a hotel or a related field required.

- Previous supervisory responsibility preferred.

- Must have a valid driver's license for the applicable state.

- Flexible and long hours sometimes required.

- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

- Ability to stand during entire shift.


Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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