Director, Sales Quality Assurance

Hotels Clubs and Spas
General Management/ GM
Top Management
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Director, Sales Quality Assurance
08 Nov 2016

Envision your career with one of the world's largest hospitality companies. Wyndham Vacation Ownership, a member of Wyndham Worldwide's (NYSE: WYN) family of companies, is the world's largest vacation ownership business, as measured by the number of vacation ownership resorts, individual vacation ownership units and owners of vacation ownership interests. Wyndham Vacation Ownership develops, markets and sells vacation ownership interests and provides consumer financing to owners through its seven primary consumer brands, CLUB WYNDHAM, WorldMark by Wyndham, CLUB WYNDHAM ASIA®, WorldMark South Pacific Club by Wyndham, Shell Vacations Club and Margaritaville Vacation Club®and WYNDHAM CLUB BRASIL SM . As of December 31, 2014, we have developed or acquired more than 200 vacation ownership resorts in the U.S., Canada, Mexico, the Caribbean and the South Pacific that represent more than 24,000 individual vacation ownership units and more than 900,000 owners of vacation ownership interests. Wyndham Vacation Ownership is headquartered in Orlando, Fla., and is supported by more than 17,000 associates globally.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career. Wyndham Vacation Ownership currently is looking for a Director, Sales Quality Assurance who will i mplement Quality Assurance strategy for the WVO sales process. Exercises judgment and influences senior business leaders and peers in order to achieve desired results. Identifies control trends in assigned business areas as well as impact to the business overall by applying deep and broad business acumen. Coaches/trains team in execution of audits and management of control findings. Analyzes control deficiencies, writes and reviews documentation for complex control deficiencies to drive actionable business impact, and influences management on sufficiency of corrective actions. Partners with stakeholders within and outside Sales Quality Assurance to ensure legal and regulatory compliance related to the development, implementation and communication of mission, goals and strategies. Incorporates critical elements for successful change throughout the change lifecycle, from the initiation of an idea through the final implementation and subsequent critique for continuous improvement. Essential Job Functions
1 Provides consultative support to Sales and Owner Services in developing appropriate quality assurance standards and measurements that track outputs to standards.
2 Reviews Major Projects and understands the impact of key organizational deliverables on the change landscape.
3 Implements enhanced quality assurance routines in concert with the lines of business to ensure that materials provided in response compliance reports and rescission feedback are complete, fully responsive and meet quality standards.
4 Builds an effective and productive relationship with Owner Services and Sales leaders that drives accountability within the lines of business as well as pushing back and negotiating where appropriate on topics of response timing, content to be delivered, etc.
5 Creates continuous service improvement loop to ensure root cause of any issues during the change and that lessons learned are documented and available.
Education - Bachelors degree in Business preferred or equivalent combination of education and directly related experience. Knowledge and skills
- Ability to prioritize and organize tasks required to manage projects
- Ability to influence
- Change management skills
- Microsoft PowerPoint - Executive level presentations
- Strong knowledge of the Change Management processes and tools
- Strong knowledge of Project Planning and Management tools
- Experience within a leadership role and managing others
- Excellent communication and interpersonal skills
- Ability to manage concurrent assignments in an effective and efficient manner
- Ability to interface and influence Executive management. Takes and gives coaching (team player) Strong conflict management skills. Technical Skills
- Strong analytical and problem-solving skills with attention to detail
- Working knowledge of Regulatory Compliance and Operational Risk Management Job experience
- 7+ years directly related business experience
- 3+ direct work experience Sales Compliance Unless there is a legal requirement, experience will be accepted for the education requirement. Benefits A career at Wyndham offers you great benefit opportunities with a competitive package of salary, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:

- Medical/dental and vision care plans
- A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
- Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others
Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green. Come and be part of One Family, One Team, One Company . . . Wyndham People Make the Difference

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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