Front Office Manager

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Department Head
Location:
Europe
Salary Description:
Competitive
Posted:
04-Dec-16
Recruiter:
Hyatt International
Job Ref:
RUS000031

Job duties:
* Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk. * Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property. * Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures. * Strives to be innovative in new programs designed to eliminate waste and increase productivity. * Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory. * Manages departmental expenses within budgeted guidelines. * Performs other duties as assigned.
* Reporting directly to General Manager (no Director of Rooms in the hotel).

Qualifications
Requirements:
* Minimum of two years relevant experience in Hyatt hotels; * Superior customer service and public relations skills; * Excellent organization and time management skills; * Ability to communicate clearly and effectively with customers, co-workers, and managers; * Must be fluent in Russian & English.
Primary Location: Russia
Organization: Hyatt Regency Ekaterinburg
Job Level: Department Head/Manager | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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