Guest Service Officer - Communication Centre (Full time - Overnights)

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Salary Description:
Hyatt International
Job Ref:

About Hyatt At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences . With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, Hyatt, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara.
The Role Get to know all aspects of our brand and Hotel - our Communication Centre is the hub of all phone calls throughout Grand Hyatt Melbourne playing the role of In-Room Dining, Concierge, Housekeeping and general guest services. This position requires someone who can convey energy and sincerity over the phone and to provide exceptional customer service to all guests, both internal and external - you are the voice of Grand Hyatt Melbourne!

Day to Day

Provide an engaging an efficient interaction with guests over the phone
Provide key administration tasks to support the overall Rooms Division
Provide exceptional customer service to all guests, internal and external What we are looking for?

Someone who is able to convey a 'smile' over the phone
Previous Front Office or Communication Centre experience is considered advantageous
The ability to provide an engaging and efficient interaction with our guests
Intermediate Computer Skills in MS Office
Food and Beverage knowledge and Opera systems experience would be an advantage
MUST have an unrestricted working visa for Australia.
Be flexible enough so that you can work on a rotating roster, including weekends, overnights and public holidays. Culture
At Grand Hyatt Melbourne, we embody our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Fun, Creativity, Respect, Empathy, Integrity, and Humility at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset - YOU! Benefits
With enriching work comes amazing rewards! Just some of our associate benefits include:

Above Award wage rates
Discounted meals in our trendy associate restaurant
Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
Discounted accommodation rates for associates as well as friends and family
Food and Beverage discounts at Australian-based Hyatt properties
Fully laundered uniforms
Learning & Development opportunities
Discounted Gym Membership at our City Club How to Apply? Please click the Apply Now button. Don't forget to include a cover letter and let us know "why you're passionate about joining our team".
Primary Location: AU-VI-Melbourne
Organization: Grand Hyatt Melbourne
Job Level: Hourly/Entry Level Employee | Part-time
Job: Guest Services
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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