Receptionist / Cashier

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Salary Description:
Competitive
Posted:
06-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
MAD000204

Do you see yourself as an on-call Receptionist ?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Some key responsibilities of the role include:

Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
Be familiar with all guest rooms to ensure rooms sales are maximized in accordance with selling strategies
Be aware of functions, facilities, promotions and events taking place in the hotel
Process all cashiering transactions in accordance with Front Office Accounting Standards.
Responsible for float and ensure all accounting procedures are adhered to.
Receive, process and confirm all reservations whether inbound or outbound
Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
Follow all Credit Policy and procedures
Maintain all documentation as required
Liaise and follow up any actions required for guests
Control and monitor the allocation of rooms
Courteously handle all incoming and outgoing telephone calls for guests and staff
Be fully conversant with all hotel emergency procedures
Ensure correct billing of all telephone charges to guests and monitor all administration extensions
Process wake up calls
Maintain guests voice mail system and manual message system
Maintain all additional equipment required for all voice communication
Receive guest enquiries and appropriately handle and log
Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
Maintain parcel log and follow procedures.
Maintain log for all incoming / outgoing keys.
Maintain privacy of guests with reference to room numbers, names, nationality, etc.
Weekly safe box inventory.
Update guest registration cards, update guest profile.
Report anything considered as health or safety hazard & be aware of the Crowne Plaza Hotels Health & Safety Policy
<br><br>This job requires ability to perform the following: Reports to the Assistant Front Office Manager or delegate. Interacts, cooperates with individuals within the Front Office Department. Interacts, cooperates with Department Heads and Hotel employees as appropriate.

We ask you to live our Winning Ways , i n return we'll give you a competitive financial and benefits package which may include healthcare, dental, vision, disability and life insurance support, and a matching 401(k) plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. Qualifications include, but are not limited to: basic reading, writing and math skills. In addition, candidates should possess minimum of one month of related experience and/or training. Must be able to communicate effectively in English.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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