Floor Supervisor (Crowne Plaza Madinah)

Hotels Clubs and Spas
Supervisory level
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as an on-call Floor Supervisor ?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Some key responsibilities of the role include:

• Responsible for smooth operation of the floor assigned.
• Responsible for the performance of floor boys.
• Supervise Room Attendants
• Organises and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organise immediately the guest needs under intimation to EHK/Executive.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Housekeeping Manager with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships. <br><br> You are responsible for maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.
You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities.

We ask you to live our Winning Ways , i n return we'll give you a competitive financial and benefits package which may include healthcare, dental, vision, disability and life insurance support, and a matching 401(k) plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. Qualifications include, but are not limited to: basic reading, writing and math skills. In addition, candidates should possess minimum of one month of related experience and/or training. Must be able to communicate effectively in English.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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