Rooms Manager

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
Salary Description:
Hyatt International
Job Ref:

One of the finest 5-star hotels in London, Hyatt Regency London - The Churchill is ideal for both business and leisure travellers, offering a peaceful yet central location. Situated in the heart of London's West End, this luxurious hotel is within walking distance to many of London's leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London - The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

Reporting to the Hotel Manager, and supported by Assistant Managers, you will be responsible for ensuring the smooth and efficient running of our Front Office, Reservations and Telecommunications departments. You will ensure both departments operate successfully, as individual profit centres, in line with hotel standards.

This hands-on role provides the perfect opportunity for an inquisitive, passionate and customer focused professional to set clear strategies and goals to enhance our colleagues and guest experiences, and at the same time maximising revenues and controlling costs.

An experienced Front Office Manager, you will have extensive Rooms experience in the 5* luxury market. Previous Hyatt experience is preferred.

Highly organised, you will be self-motivated and a strong influencer, able to communicate effectively at all levels. A natural coach, you will feel comfortable training and mentoring your multi-national team. Developing your team will be one of your priorities, as will creating a supporting and caring environment that allows your people to be their best.

With a passion for excellent service, your attention to detail will be second to none. You will be happy to be hands on, but be prepared to unleash your team to meet their full potential. Experienced in effective rostering to meet business requirements, you will ensure efficient productivity levels.

In return you will enjoy a great range of benefits, including 12 complimentary nights (per year) in other Hyatt properties around the world, private medical, discount in all Hyatt outlets in the UK, meals on duty and Individual Personal Career Development Opportunities, to name but a few.

If you are professional and well presented, with an inquisitive nature, looking to join a fun and vibrant team, then we would like to meet you.
Primary Location: GB-ENG-London
Organization: Hyatt Regency London - The Churchill
Job Level: Department Head/Manager | Full-time
Job: Front Office
Worldwide/Local Candidates: Worldwide

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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