Reception Agent

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Asia
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RSA00038


Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Raffles Hainan, located in the "Hawaii of Asia" - Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort's 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.

If you are looking for a dynamic environment for growth, please join us as :

Reception Agent

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:


• To consistently provide thoughtful, caring and sincere service

• To greet, check in and settle guest accounts while ensuring all service standards are followed

• To assist guests regarding hotel facilities in an informative and helpful way

• To respond to each Guest who approaches the Reception Desk

• To drive rate through up-selling room brands

• To follow department policies, procedures and service standards

• To follow all safety policies

• Other duties as assigned


Qualifications:

• Previous customer related experience preferred

• Previous PMS experience an asset

• Computer literate in Microsoft Window applications an asset

• Must be able to type 25 words per minute

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Frequent standing and walking throughout shift

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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