Contact Center Representative II

Industry:
Hotels Clubs and Spas
Department:
Customer Service
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615145

Contact Center Representative II
02 Dec 2016

Wyndham Vacation Ownership is currently seeking qualified candidates for our call center in Orlando, FL for the position of Contact Center Representative.

Key Responsibilities :


- Take inbound calls from our customers to evaluate customer complaints and determine the appropriate actions to resolve them
- Maintain assessment fee accounts and loan contracts to provide accurate billing by responding to customer mail
- Assist in the billing and collections of property taxes, special assessments, maintenance fee changes and other billings throughout the year

Qualifications

Minimum Qualifications :


- High school diploma or G.E.D. equivalent
- Two years customer service experience
- Ability to speak, read, and write in English and Spanish
- Working knowledge of Microsoft Word and Excel
- Good math aptitude and ability to type 30 wpm
- Must be willing to work any day of the week

Preferred Qualifications :


- Some college education
- Two years call center and financial experience

Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.

As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.

Benefits

A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:


- Medical/dental and vision care plans
- A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
- Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others

Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.

Come and be part of One Family, One Team, One Company . . . Wyndham

People Make the Difference

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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