Marketing Administrative Coordinator - Wyndham Vacation Ownership - Palm Aire - Pompano Beach FL

Industry:
Hotels Clubs and Spas
Department:
Sales and Marketing/PR
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
03-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615981

Marketing Administrative Coordinator - Wyndham Vacation Ownership - Palm Aire - Pompano Beach FL
09 Nov 2016

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:

We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.

- We delight our customers by meeting their needs or exceeding their expectations.

- We are "memory makers.

Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.

The Marketing Admin Coordinator reports directly to the Marketing Manager. The Marketing Admin Coordinator is responsible for providing support, as needed, to the marketing teams.

- Must be willing to work nights and weekends.
- Complete daily arrivals, tours and show rate tracking reports. Complete bi-monthly performance reports by marketer.
- Be a point-of-contact for front line marketing programs including mini vacs, referrals, CMP tours and day drives. This includes contact with hotels, call centers and guests.
- Assist current administrative duties including, but not limited to:

- Provide Marketing Manager and team with daily and weekly arrivals reports from the front desk system.
- Assignment of arrivals, scrub of CRS and validation of arrivals between FOCUS and CRS. This includes clean up of any outstanding pending tours, dispositioning, canceling of tours in CRS, and submission of change requests to corporate support team when necessary.
- Research upcoming arrivals for tourabilty and correction on reservation codes to reflect appropriate guest type. Provide requested data/owner sheets to sales and marketing as requested by the Marketing Manager.
- Complete TM file by deadline on a weekly basis. Complete and submit payroll commission's sheet for all marketers.

- Communicate and partner with tour reception to ensure accurate tour status. Be familiar with all TR processes and responsibilities.
- Provide daily support for manifest creation. This includes monitoring phones, validating information and accurately logging appointment times and guest information. Communicating this log to all necessary parties and keeping the log protected and up-to-date.
- Responsible for all marketing team payroll from validation to correction and communication with all team members and leaders. Must act with urgency and follow up on all pay related issues.

Qualifications
Qualifications

- Extensive knowledge of Microsoft programs including Word, Excel and Outlook
- Knowledgeable of payroll procedures with an understanding of basic accounting
- Must be able to work independently and interact with other departments within the company
- Knowledgable of Wyndham's computer operating systems (Focus, Prime, CRS, Hyperion and CSS) is preferred
- Refined communication skills and a focus on providing high levels of customer service
- Must be able to meet multiple weekly deadlines to comply with company policies

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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