Senior Catering Social - InterContinental Los Angeles

Industry:
Hotels Clubs and Spas
Department:
Food and Beverage Service
Level:
Others
Location:
Americas North and South
Salary Description:
Competitive
Posted:
11-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
R125653

Do you see yourself as an Assistant Catering Manager ?

What's your passion? Whether you're into fishing, theater or just playing with the kids, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional teamThis role assists with implementation of catering sales and marketing strategies, and serves as Catering Director in his/her absence.

JOB OVERVIEW
Assist with implementation of catering sales and marketing strategies, including securing new accounts, maintaining existing accounts, and executing tactical plans to maximize the profitability of the hotel while maintaining customer satisfaction. Serves as Catering Director in his/her absence.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Achieve budgeted revenues and personal sales goals.

PEOPLE
• Ensure all staff is properly trained and have the tools and information needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and/or convention services staff, and hotel Executive Committee.
• Interact with outside contacts:
o Guests - to ensure their total satisfaction
o Regulatory agencies - regarding safety and compliance matters
o Vendors - to arrange services
o Other contacts as needed (Professional organizations, community groups)

GUEST EXPERIENCE
• Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure guest satisfaction.

RESPONSIBLE BUSINESS
• Assist in the management of day-to-day operations and assignments of Catering staff, plan and organize work, communicate goals, and schedule/assign work. Advise staff of formal policies and procedures, identifying options and resolving issues. Alert management of potentially serious issues.
• Establish client base of organizations, associations and commercial business through direct outside sales efforts for the purpose of securing business for the hotel. Accurately produce and/or review sales contracts, rate agreements, and/or banquet/catering event orders.
• Assist the Director of Catering in daily management tasks such as complete forecasts and sales production reports checklists, menu planning, and other duties and special projects as assigned.
• Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment.
• Coordinate with other hotel-level departments to facilitate contracted services.
• Plan and conduct pre-event and post-event meeting with clients, guests, and catering staff as needed.
 Perform other duties as assigned.

ACCOUNTABILITY
This job is second in command in a high volume catering and or convention facility in a large full service, luxury, or resort hotel.

***Competitive Salary***<br><br> Bachelor's Degree in marketing, or related field or equivalent, and a minimum of 1 years experience in a catering setting or related field, or an equivalent combination of education and work experience. Direct supervisory experience over a sales/catering team preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:
• Frequently standing up or moving within & outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling

Other:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver's License.
• May be required to work nights, weekends, and/or holidays.

Must have the legal right to work in this country
Relocation support is NOT provided for this role

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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