IT Manager - InterContinental Los Angeles

Industry:
Hotels Clubs and Spas
Department:
IT and Computers
Level:
Department Head
Location:
Americas North and South
Salary Description:
Competitive
Posted:
04-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
R125651

Do you see yourself as an IT Manager - InterContinental Los Angeles ?

What's your passion? Whether you're into sports, gardening, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This position is responsible for all aspects of the Information Technology function.

JOB OVERVIEW:
Manage all aspects of the Information Technology function. Ensure that the hotel computer systems, personal computers and network systems are operating properly.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:
FINANCIAL RETURNS
• Develop and control the departmental budget.
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office.

PEOPLE
• Designate selected individuals for each system to train so that these individuals can train other users.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

GUEST EXPERIENCE
• Interact with outside contacts:
o Guests - to ensure their total satisfaction
o Vendors - to arrange services
o Regulatory agencies - regarding safety and emergency matters
o Other contacts as needed (professional organizations, community groups)

RESPONSIBLE BUSINESS
• Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.
• Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.
• Continually keep informed of approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to :
- Cabling Systems
- Personal Computer and Software
- Electronic Key Systems
- Accounting Systems
- Other Systems
• Maintain an up-to-date inventory of all computer hardware.
• Manage the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.
• Monitor the performance of the software and maintain a log book of performance report e.g., through systems measurement facility/utility, error and integrity check reports, system malfunctions and solutions.
• Establish documents, test, and communicate appropriate emergency procedures to follow when the hotel computer system(s) are inoperable.
• Ensure that all computer media saves and back-ups are completed, documented and stored per IHG specifications.
• Manage the day to day activities of the Information Technology function, plan and organize work.
• Install and test corporate approved program changes to the hotel computer system(s).
• Investigate and report software problems to the vendor, or appropriate corporate department.
• Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.
• Control the key/lock for computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the company security specification as described in the company security system.
• Control all user ID's, passwords, and security parameters.
• Maintain technical and user documentation, systems reports, newsletter and announcement in an orderly and secure fashion.
• Complete & distribute activity reports, program trouble reports, and enhancement list.
• Perform other duties as assigned.
• May serve "manager on duty" as required.

ACCOUNTABILITY
This is the top IT job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, and extensive systems needs.

***Competitive Salary***<br><br> Bachelor's degree in Computer Science, Business Administration or relevant field of expertise, and 2 years of systems experience, or an equivalent combination of education and experience. Working knowledge of local area networks and Microsoft Windows. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:
• Use a keyboard to operate various property management systems, etc.
• Carrying, pushing, or lifting items weighing up to 50 pounds
• Frequent stooping and kneeling

Other:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

Must have the legal right to work in this country
Relocation support is NOT provided for this role

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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