Service Manager - Training Manager

Hotels Clubs and Spas
Human Resources (HR)
Department Head
ME/GCC (Except UAE)
Salary Description:
Shangri-La Hotels & Resorts
Job Ref:

Are you Shangri-La?
It takes a very special kind of person to work at Shangri-La.
Someone with an eye for detail and the skills to perform.
Someone with an attitude to deliver and a passion to delight.

Job Summary:
The SM – Training is responsible for organizing and monitoring training activities of the Resort, particularly to ensure that said activities are in line with hotel goals and objectives.

Core Competencies:

•Training Needs Analysis
•Training Planning, Implementation and Monitoring
•Hotel Orientation/ Induction
•Trainer Skills
•Trainer Evaluation
•Department Training
•Performance Appraisal
•Job Description
•Special Projects
•Recording and Filing
•General Administration
•Other Duties

•College Graduate/ Behavioral Science/ Psychology Graduate
•At least 1 year as training assistant in an international class hotel or equivalent
•Self-starter, Team-builder, Goals-oriented, Tactful and Sensitive to employee needs, can be a positive role model, excellent communication skills, good understanding of local dialects/ languages, computer knowledge, energetic, high attention to details, willing to work on extended duty hours

Shangri-La Barr Al Jissah Resort & Spa
Muscat, Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions. Muscat International Airport is just 45 minutes away.

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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