Recreation Manager - Crowne Plaza Resort Salalah

Hotels Clubs and Spas
Spa and Health Club
Department Head
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as Recreation Manager?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

The Crowne Plaza Resort Salalah sets in 45 acres of private tropical gardens and on a long stretch of pristine sandy beach. The resort enjoys an ideal location for Business, Meetings & Events and leisure Traveler's. Recline on a well-lit beach and by the pool with sumptuous cuisine at the relaxing Crowne Plaza Resort Salalah. Receive a warm welcome from friendly Omani staff as you cross 42 acres of lush, landscaped gardens and enter into the gleaming lobby of Crowne Plaza Resort Salalah. We'll show you to your room or suite, or point you towards our 3 interconnecting pools, tennis and squash courts or par-3 garden golf course. A courtesy shuttle bus whisks you from Salalah International Airport to Crowne Plaza Resort Salalah in 10 minutes. We combine a resort getaway with easy access to the center of Salalah, just 10 minutes' drive away. Lush hotel gardens lead to the gentle turquoise waters, lapping against beach. Locals are drawn to our night-time attractions, from sumptuous themed buffets on the white sand at Dolphin Beach Restaurant to Arabic singers and disco nights at Al-Luban nightclub. Al-Khareef Pub, with its rich wood and stained glass, is a homely space serving draught beers and nightly live entertainment. Dine al fresco on the Arabic-style terrace of Darbat restaurant or sip cocktails at the Pool Bar.<br><br> Job Summary:

As Recreation Manager, you are responsible to ensure the overall day-to day operations of the Recreation Department. Be able to manage and facilitate the proper tracking of guests & members, cash flow, relevant accounting procedures & all administration duties as well as provide courteous, friendly help and assistance to all guests and members at all times. Secondary role is to manage and ensure the completion of regular staff training, maintenance work, product / stock control, promote retail sales, inventories, staff schedules as well as creating and maintaining a unique recreation experience. Manage and oversee a full and wide range of activities both fitness & non-fitness, however, only as a managerial point of contact in case of difficulties. The actual organization of such events must be delegated to recreation supervisors and other members of the team with the guidance and supervision of the General Manager and within the framework of the IHG Policies responsible for coordinating the delivery of all recreational guest services to achieve revenue targets.

Essential Duties and Responsibilities:

1. To ensure the smooth running of the day-to day operations of the recreation department. Be able to manage and facilitate the proper tracking of guests & members, cash flow, relevant accounting procedures & all administration duties.
2. Work with the team to maintain a warm, welcoming and friendly atmosphere, ensuring guest courtesy is to the highest standards at all times.
3. Confidently coordinate all administrative duties and organize all staff schedules as required, to best suit the operational requirements.
4. Analysis revenue data, sales & marketing figures, member usage and retention information to report progress and create action plans to counter any negative areas.
5. Ensure the achievement of the budgeted revenue.
6. To coordinate with all recreation team members' in ensuring that all recreation department fire, life and safety procedures, as well as rules & regulations are strictly observed by all.
7. Promote enthusiastically all classes, activities, retail sales, pool bar & services that are offered in the Recreation department.
8. To address any inquiries and complaints with knowledge, accuracy and confidence.
9. Lead the development of the department regarding new products and service standards.
10. Coordinate with the engineering department for all maintenance work to be done in any area of the sports club. Also oversee the regular maintenance of all gym equipment ensuring all service contracts are completed.
11. Assist all colleagues within the department by helping them to develop in their role and encourage them with their self-development.
12. Ensure the compliance of FLS requirement in the department.
13. To coordinate the strategy to cover short term and long term for all recreation area including the golf course and other sports area
14. Attend and input at management meetings as required.

Education, Qualifications & Experience:

You should ideally have a degree in the sport / leisure field with previous experiences in the same position within the international hotel environment. You must also have fluency in both written and spoken English and positively contribute to sales activities thereby maximizing revenue along with the ability to solve problems effectively. Computer skills are a must.

Knowledge & Competencies:

The ideal candidate will be a hands-on professional with a true passion for sport, a solid fitness background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies:

* Understanding the Business
* Team Building
* Planning for Business
* Leading People
* Valuing Diversity
* Managing Operations
* Customer Focus
* Adaptability
* Influencing Outcomes
* Drive for Results

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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