Cafe Supervisor - Female at Crowne Plaza Dubai

Hotels Clubs and Spas
Food and Beverage Service
Supervisory level
United Arab Emirates (UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as a Cafe Supervisor ?

What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like you to join our friendly and professional team - people that help us create great hotels guests love.

The Crowne Plaza Dubai is an upscale hotel brand located along the business area of Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars, and has one of the largest meeting, conference and banqueting facilities in the UAE.

We are looking for reassuring, social, goal-oriented, dynamic, confident people to join around 700 colleagues who are committed to maintaining the highest standards of quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

At the moment, we are looking for a Cafe Supervisor to join our enthusiastic, warm and friendly Harvesters Pub at Crowne Plaza Dubai .<br><br> Reporting to the Outlet Manager, your key job responsibilities will include but not limited to:
- promote and maintain company standards of quality, service, presentation and cleanliness
- maintain profitability through increased sales and reduced costs whilst maintaining company operating standards
- ensure that all company policies and procedures are adhered to and staff receive all of the required training in compliance with all statutory and company procedures
- take an active role in coaching and developing junior staff
- control the pace of service ensuring good rapport with customers, ensuring all duties and daily administration are completed within the time frames and to actively respond to customer complaints
- Consistently motivate staff to achieve the highest level of service and adopt a balanced approach to dealing with staff problems and issues
- follow the marketing plan as directed by the general manager
- Work together with your fellow Supervisor, to ensure that your restaurant achieves its full potential

Ideally, you will have previous experience as supervisor or minimum 2 year experience at a captain level, and minimum 3 years within a hospitality environment are preferred for the role. You will have superior customer service skills, enthusiasm for service industry, ability to work under pressure and flexible to the needs of the business, basic knowledge of computer skills, ability to develop leadership skills. A knowledge of the weekly accounts, rotas and wages, an understanding of cost of sales and profit and loss accounts and how to increase profitability through effective management.

Ultimately, you will be able to demonstrate excellent written and verbal communication in English. You will be a self-starter and you will be able to demonstrate understanding of the business and link the business environment to IHG commitments; have a high level of drive for results; will be adaptable and flexible with the ability to build relationships in a multi-cultural environment and gain trust and support of team members and senior managers. You will have exceptional planning, organizing and delegating skills with attention to detail. You will have the ability to handle guest requests and complaints and exhibit strong decision making skills to deliver brand service standards resulting in highest guest satisfaction. You will possess a high level of integrity to lead by example and gain respect of peers and colleagues.

In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people.

You'll join a team passionate about delivering memorable experiences that make our guests feel special, making Crowne Plaza Dubai a great place to work. Most importantly, we'll give you Room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. To find out more about us or any other jobs with IHG please look at

We are an equal opportunities employer.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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