Assistant Director, Human Resources - InterContinental Los Angeles Downtown

Industry:
Hotels Clubs and Spas
Department:
General Management/ GM
Level:
Top Management
Location:
Americas North and South
Salary Description:
Competitive
Posted:
10-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
R125654

Do you see yourself as a Assistant Human Resources Director ?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Assist in the day to day management of Human Resources which may include one or more of the following areas: recruiting/employment, benefits and pay administration, employee relations, and /or training for hotel employees. Maintain confidentiality to the extent possible in all HR-related matters. Serve as Human Resources Director in his/her absence.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company's position can be legally and effectively represented.
• Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
• Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)

PEOPLE
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.
• Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.

GUEST EXPERIENCE
• Interact with outside contacts:
o Candidates and applicants - discuss employment opportunities and conduct interviews
o Guests - to ensure their total satisfaction
o Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
o Regulatory agencies - regarding safety and compliance matters
o Other contacts as needed (Professional organizations, community groups, local media).

RESPONSIBLE BUSINESS
• Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process.
• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, wage and hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices.
• Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
• Ensure worker's compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, which safety programs are implemented, and that employees are motivated to follow safety procedures.
• May coordinate and administer locally developed specialized recognition programs.
• May serve as "manager on duty" as required.
• Perform other duties as assigned.

ACCOUNTABILITY
This job is second command in Human Resources for a large full service luxury or resort property, typically employing more than 150 employees.

Competitive salary<br><br> Some college plus 2 years related experience in Human Resources, or an equivalent combination of education and experience. Bachelor's degree in Human Resources, Business Management or Professional HR designation (PHR, SPHR or other) preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:
• Carrying or lifting items weighing up to 25 pounds
• Standing and moving around the facility
• Handling objects, files, training materials and equipment, etc.
• Use a keyboard to generate various work-related documents

Other:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• May be required to work nights, weekends, and/or holidays.

Must have the legal right to work in this country
Relocation support is not provided for this role

In return, we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance along with a generous 401(k) plan. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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