Duty (Assistant) Manager - InterContinental Melbourne the Rialto

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

The InterContinental brand looks for charming, confident, sophisticated and internationally-minded people who know what it takes to exceed guest expectations. The InterContinental Melbourne The Rialto is located on legendary Collins Street, the hotel offers fine dining, from contemporary Australian to Italian cuisine, an indoor pool and full-service spa. Beyond the hotel there is the vibrant Southbank, Royal Botanic Gardens and the banks of the Yarra River. Our hotel was completed in 1891, when Melbourne was the richest city in the world, this restored hotel now blends traditional comfort with modern facilities and style hotel.

Our hotel is currently looking for a Duty (Assistant) Manager to join our supportive & professional Front Office team.

As Duty (Assistant) Manager you will be involved in all pertinent matters affecting guest service and hotel operations. In this role you will be supervising and supporting the Front Office Supervisor and Guest Service Agents.

A key focus for the Duty (Assistant) Manager is to ensure guests receive prompt attention and personal recognition during their stay. Other responsibilities include; checking of billing instructions, monitoring guest credit, analysing and approving discounts and rebates, assisting guest relations in greeting and rooming and working with HR on manpower planning and management needs.<br><br> Ideally, you will have a m inimum 3 years experience in a hotel front office environment with 2 years experience as a team leader, supervisor or Duty Manager. You will have e xcellent customer relations, problem solving and time management skills, a w orking knowledge of hotel property management systems such as Fidelio, Opera and Lanmark and an u nderstanding of point of sales systems such as Micros.

In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You'll join a team of positive professionals who are full of energy, so you will feel motivated to come to work every day. Most importantly, we'll give you Room to be yourself.

If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and your individual skills to IHG.

Come and join our team!

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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