Reservations Manager

Hotels Clubs and Spas
Sales and Marketing/PR
Department Head
Salary Description:
Shangri-La Hotels & Resorts
Job Ref:

Shangri-La's Boracay Resort & Spa
Located in the country’s premier beach destination, Shangri-La’s Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

To adopt a strategic approach in driving the reservations team to excel in phone sales and service delivery, optimize booking opportunities, foster customer retention and loyalty as well as ensure the smooth operations of the department.

• Experience in an international hotel as Senior Sales, Asst. Director of Sales or in the same capacity is an advantage.
• University degree or diploma in hotel management
• Strong experience  in driving reservations team to excel in phone sales, service delivery, booking optimization, customer loyalty and retention as smooth operations of the department. Knowledge in Opera system is a plus.
• Proficient in oral and written english.
• Execellent interpersonal skills and ability to perform consistently under pressure.
• Must be a team player, has an eye for details, and guest-oriented. ​ ***Compensation and Benefits: Local Package is offered.

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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