Guest Service Officer - Regency Club (Full time & Casual)

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Australasia
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Hyatt International
Job Ref:
SYD000684

About Hyatt Regency
At Hyatt our purpose is to care for people so they can be their best - where we get to know others as unique individuals so we can design and deliver personal experiences through a courtesy and sense of fun! A career with Hyatt will open a world of opportunities - to find out more visit us online at: http://www.hyatt.jobs

About the Role
As a Guest Service Officer - Regency Club, you will be responsible for the smooth running of the relevant shift of the hotel's executive floor, including check-in and check-out of guests, as well as the running of the executive floor lounge. Your ability to personalise the guest and colleague experience make you an outstanding Team Member, who will positively impact our business and clearly define our Regency Brand as we return to Sydney.

Main Responsibilities



Prepare for and assist guests check-in and check-out
Creating memorable guest experiences by personalising each interaction
P erforms opening and closing procedures
Monitors and actions email
Checks all Regency Club arrivals and VIP's making sure reservations and profiles are correct

Qualifications
Requirements



Relevant customer service experience in the same or similar role ideally within a 5 star hotel
Outstanding customer service skills with the ability to personalise the guest experience
E xcellent interpersonal and team working skills
Primary Location: AU-NS-Sydney
Organization: Hyatt Regency Sydney
Job Level: Hourly/Entry Level Employee | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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