Guest Service Agent - Wyndham Grand Orlando Resort Bonnet Creek

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616243

Guest Service Agent - Wyndham Grand Orlando Resort Bonnet Creek
14 Nov 2016

The Wyndham Grand Orlando Resort, Bonnet Creek is a one-of-a-kind experience with the compelling local flavor of Orlando. Here you will find dedicated service, relaxing surroundings and thoughtful touches you expect from Wyndham - on a grand scale. Guestrooms are comfortable and refined... dining experiences are crafted by expert chefs... and artfully appointed lounges and public areas invite you to linger. The Wyndham Grand Orlando offers daily resort activities. An arcade will keep the children entertained all day.

The Blue Harmony Spa and the adjacent Rees Jones designed championship Waldorf Astoria Golf Club are the signature resort amenities. A zero-entry themed pool is the focal point of the outdoor experience. Steps from the lower lobby, the pool will invite adults and families to enjoy Florida's finest weather year-round. The outdoor spas are also a gathering point for guests to enjoy. Cabanas surround the pool and are available for daily rentals with HDTV, refrigerators and upgraded poolside services.

Let the expert chefs at the deep blu seafood grille prepare a diverse culinary journey that will awaken your palate. deep blu features creative cocktails, fresh seafood, handcrafted sushi and more, all flawlessly executed out of an open kitchen. Serving dinner, a private dining room is available for special events upon request. Located adjacent to deep blu seafood grille, in the heart of the resort's lobby is the lobby bar. Bar 1521 is a focal point to gather and mingle. Bar 1521 serves light fare, cocktails and entertainment.

Overlooking the swimming pool, the Tesoro Cove restaurant serves an array of home-style American cuisine, ready to satisfy any craving. Featuring high and low seating as well as an open kitchen, Tesoro Cove serves breakfast, lunch and dinner. The Barista features Starbucks® coffee and specialty drinks along with breakfast items in the morning and favorite gelatos throughout the day and evening.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy; agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Qualifications

Education & Experience:


- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.

Physical requirements :


- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.

General Requirements:


- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

You may return to your current search results by clicking here.

Latest Job Listings