Full-Time Guest Services Agent, Night Audit - Cascade Lodge

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Full-Time Guest Services Agent, Night Audit - Cascade Lodge
14 Nov 2016

Verify, post and correct all revenue from the property. Verify all statements from the property. Check in guests as necessary during the night shift.
- Sincere greeting, welcoming and registration of guests.
- Assigning rooms and issuing room keys.
- Checking out departing guests efficiently and politely, explaining charges if necessary.
- Handling cash transactions and posting guest room charges.
- Answering all incoming telephone calls and taking messages.
- Confirming room reservations.
- Printing and distributing all necessary reports to various departments.
- Nightly closing and balancing of all shift reports and daily posting transactions.
- Verifying daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc.
- Preparation of next day's arrivals.
- Balancing of the system as well as cash, other postings for all shifts.
- Prepare and distribute Daily Summary Report (DSR).
- Effectively and professionally address guest issues and complaints.
- Perform other duties as assigned.
Education: High School diploma or GED. Ten key calculator by touch, data entry, PC, and excel skills preferred. Basic knowledge of a property management system and accounts receivable, and phone and credit card systems. Experience: Minimum 1 year experience in similar position of night audit or hotel experience strongly preferred.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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