Part-Time Guest Services Agent, Night Audit - Cascade Lodge, The Aspens, Whistler Peak Lodge (Floating position)

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
03-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1613973

Part-Time Guest Services Agent, Night Audit - Cascade Lodge, The Aspens, Whistler Peak Lodge (Floating position)
14 Nov 2016

Verify, post and correct all revenue from the property. Verify all statements from the property. Check in guests as necessary during the night shift.
- Sincere greeting, welcoming and registration of guests.
- Assigning rooms and issuing room keys.
- Checking out departing guests efficiently and politely, explaining charges if necessary.
- Handling cash transactions and posting guest room charges.
- Answering all incoming telephone calls and taking messages.
- Confirming room reservations.
- Printing and distributing all necessary reports to various departments.
- Nightly closing and balancing of all shift reports and daily posting transactions.
- Verifying daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc.
- Preparation of next day's arrivals.
- Balancing of the system as well as cash, other postings for all shifts.
- Prepare and distribute Daily Summary Report (DSR).
- Effectively and professionally address guest issues and complaints.
- Perform other duties as assigned.
Qualifications
Education: High School diploma or GED. Ten key calculator by touch, data entry, PC, and excel skills preferred. Basic knowledge of a property management system and accounts receivable, and phone and credit card systems. Experience: Minimum 1 year experience in similar position of night audit or hotel experience strongly preferred.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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