Seasonal Centralized Night Auditor - Steamboat Resorts by Wyndham Vacation Rentals

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Middle Management
Location:
Americas North and South
Salary Description:
Competitive
Posted:
04-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616156

Seasonal Centralized Night Auditor - Steamboat Resorts by Wyndham Vacation Rentals
11 Nov 2016

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

SCOPE: Night Audit is responsible for accurately balance all hotel guest accounts and hotel outlets on a daily basis. Distribute of daily reports and discrepancies. Assist guests/owners/employees in a courteous and professional manner.

RESPONSIBILITIES:


- Follow all rules and regulations as set forth in the WVR Employee Handbook.
- Acting Manager on Duty from 11:00pm to 7:00am.
- Balance on a nightly basis, all hotel outlets.
- Post all remaining charges from outlets to guest, master or city ledger accounts.
- Run and distribute reports to various departments.
- Answer efficiently and professionally all incoming telephone calls and directing to proper extensions.
- Register and accommodate all late registering guests/owners.
- Follow closely and stay informed on all activities within the Steamboat Springs area.
- Read all memos, front desk log book and any information pertaining to groups.
- Follow all in-house credit policies.
- Develop a thorough knowledge of room locations, room types.
- Adhere to front office procedures and such.
- Know all cash handling procedures.
- Run computer back-up for the entire company, ensuring that all steps have been followed to eliminate any unnecessary errors.
- Develop a thorough knowledge of reservations; take same day and future reservations when applicable
- Know cancellation and advance deposit policies.
- Familiar with all safety and emergency procedures and the response for each incident.
- Be aware of accident prevention policies.
- Report any unusual occurrences and/or requests to management or security.
- Attend departmental and all employee meetings when requested.
- On-going communication with co-workers and manager to make them aware of any errors in shift work and what steps need to be followed to correct them.

Qualifications

EDUCATION/EXPERIENCE:

1. 1-year experience as a Supervisor at a large hotel or condo-hotel property

2. Extensive background and intimate working knowledge of front office procedures and policies associated with the operation of a large condominium property management company.

KNOWLEDGE of: customer service techniques; a general knowledge and understanding of the hospitality business and clientele market targeted by The Resort Company; local lodging competition; local activities, attractions, and other community offerings.

SKILL at: communicating effectively, verbally and in writing; organizational skills and detail oriented with the ability to perform various tasks at one time; handling difficult situations, often times under stressful conditions; creative thinking and effective problem solving; computer skills, with specific experience in First Resort Software. The individual must possess initiative and strong supervisory and motivation skills to effectively manage a large number of seasonal, part-time and full-time staff in a variety of highly visible and diverse positions.

PREREQUISITES: ability to respond quickly to emergencies and follow established procedures; ability to compute accurate mathematical calculations; ability to clearly communicate; mental abilities include oral comprehension, written comprehension, reasoning and memorization; ability to walk, stand and sit for long periods of time;

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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