On-Call Room Attendant (Wyndham Garden Chinatown Hotel)

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

On-Call Room Attendant (Wyndham Garden Chinatown Hotel)
11 Nov 2016

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Fundamental Requirements :

- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

- Thoroughly clean guestrooms according to standards.

- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

- Remove all trash and dirty linen from guestrooms and hallways.

- Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

- Restock housekeeping cleaning cart for next day's use.

- Replenish chemical bottles.

- Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

- Handle items for "Lost and Found" according to the standards.

- Ensure overall guest satisfaction.


Education & Experience:

- High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements :

- Flexible and long hours sometimes required.

- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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