FT Guest Services Agent - Atlantic Breeze by Wyndham Vacation Rentals

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
02-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616117

FT Guest Services Agent - Atlantic Breeze by Wyndham Vacation Rentals
11 Nov 2016

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

The Carolinian by Wyndham Vacation Rentals is seeking 2 Part Time Guest Services Agents to book reservations for guests and owners, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.

- Process guest check-in and check-out, and collect rent money in accordance with established procedures including accountability for daily collection processing.
- Promptly assist guests and owners with general inquiries and/or complaints by efficient direction of inquiries/complaints to appropriate personnel or departments, including follow-up to ensure guest satisfaction.
- Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met.
- Rectify guest statements for any credits and/or charges as necessary.
- Prepare arrival packets in accordance with established protocol for guest arrivals.
- Use computer to process reservations via telephone and/or walk-in's, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries.
- Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times.
- Prepare daily bank audits and other reports as required.
- Responsible for key control.
- Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
- Perform other duties as assigned.
Qualifications
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Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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