Administrative Operations Manager- Clearwater Beach

Hotels Clubs and Spas
Administration and Secretary
Department Head
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Administrative Operations Manager- Clearwater Beach
11 Nov 2016

Summary: The Manager of Administrative Operations is responsible for all aspects of managing the Sales and Marketing operational office and staff, including tour reception, contracts, gifting, marketing admin, facilities, accounting, and/or payroll. They are responsible for daily validation procedures, sales reporting, accurate contract processing, internal controls of inventory items and/or cash, employee paperwork and personnel records, commission payments, time reporting, and payment and processing for accounting activities. Managers of Administrative Operations engage in the highest level of support for Sales and Marketing, leading their team while partnering with and supporting site leadership. Essential Job Functions:
- Lead, train and direct site operational personnel.
- Proactively partner with all levels to ensure adherence to all corporate, BU, and Site SOP's and compliance with PII (Personally Identifiable Information) and PCI (Payment Card Industry) requirements.
- Ensure all new programs and processes are effectively communicated and implemented seamlessly in an effort to consistently prevent manipulation of company systems and records.
- Safeguard against employee theft and inaccurate financial reporting, among other items.
- Work with other corporate and business partners to continually strive for consistency and improvements.
- Identify, provide, and implement training on system applications and processes (i.e. Salepoint, Worksheet, CRS, Epny, Focus, CPP, PRIME, etc.) and modules (i.e. accounting, commissions, contracts, tour reception, gifting, marketing administration, etc.) as needed.
- Ensure adequate staffing levels are in place to assist and co-lead operational support with focus on margin.
- Set department/team goals with regular review and coaching with the assistance of the Director of Operations. Consistently and effectively communicate performance expectations and desired outcomes.
- Assist in succession planning for all key roles.
- Foster collaboration amongst key roles at the site and in the spirit of One Wyndham, establishing a working relationship with Resort Operations.
- Communicate, review, validate and approve month-end close process, to include accruals, site fees, premium credits, and safe-house tours for site sales and marketing departments ensuring timely submission to corporate accounting. Review and/or approve check requests, vendor billing, and cash reconciliation.
- Review and analyze the monthly financial statements including the CTQ (Contracts/Trade Qualified) report. Communicate all findings to the Director of Operations. Participate in the financial review calls.
- Responsible for helping to prepare the site's overhead in all departments for the upcoming year's budget. Support the Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations in all areas of the budget process including historical data.
- Responsible for site facility maintenance and management, ensuring proper ordering and control of supplies, refreshments, file management, transportation (as require) and basic vendor agreements (i.e. coffee, water, etc.); Organize and/or plan site events.
Minimum Qualifications:

- Bachelor's degree and a minimum of two years management experience (external applicant), Bachelor's degree preferred and a minimum of 1 year management experience (internal applicant). Company experience can be considered in lieu of management experience.
- Must be computer proficent in Microsoft Office products (Word, Powerpoint, and Excel)
- Strong organizational and presentation skills required.
- Strong written and verbal communication skills required.
- Knowledge and application of Accounting processes and practices required.
- 40+ hours per week- varies based on seasonality and the site need. May require weekends, holidays and on-call.
Preferred Qualifications:

- Vacation Ownership/Hospitality Management Experience

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations - nearly 200 resorts, 700 hotel franchises, and nearly 4000 resorts with Wyndham Exchanges and Rentals (RCI). We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

As part of Wyndham Worldwide, you will be part of an aggressively innovative and growing organization. Wyndham Vacation Ownership would invite you to learn more about our record breaking sales, unprecedented growth, and exciting lifestyle opportunities!

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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