Deep Clean Attendant - Wyndham Resort at Fairfield Glade

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Deep Clean Attendant - Wyndham Resort at Fairfield Glade
11 Nov 2016

Deep Clean Attendant A Deep Clean Attendant will support general resort operations by thoroughly/deep cleaning assigned resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Essential Job Functions Responsibilities include, but are not limited to:

- Conduct quarterly deep cleans of Resort condo units and common areas to meet property: Participate in daily cleaning / deep clean operations. Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens rooms, halls, and lobbies. Makes beds. Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines Replenishes supplies, such as kitchenware and toiletries. Deep clean kitchen areas and appliances. Sorts, counts, folds, mark, or carries linens. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (60% time)

- Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)

- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)

- Build a "Count On Me" Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)

- Performs other duties as needed (5% time)

Minimum Requirements and Qualifications
a) Education

- High School diploma or equivalent

b) Training requirements

- N/A

c) Knowledge and skills

- Detail oriented with organizational skills
- Familiarity with cleaning products and equipment
- Ability to read and comprehend routine instructions, short correspondence and memos
- Ability to give high priority to customer service
- Ability to read, write and understand English
- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
- Must be people oriented and able to work independently or with others as needed

d) Technical Skills

- Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
- Ability to legally drive a vehicle
- Experience with general cleaning concepts
- Experience with small to mid size cleaning tools and equipment
- Experience with cleaning chemicals

e) Job experience

- Six months related housekeeping experience

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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