Executive Housekeeper

Industry:
Hotels Clubs and Spas
Department:
Housekeeping
Level:
Middle Management
Location:
Asia
Salary Description:
Competitive
Posted:
11-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
CHE000471

Manage the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.<br><br> Financial returns:
· Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
· Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

People:
· Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
· Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
· Promote teamwork and quality service through daily communication and coordination with other department heads.
· May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.

Guest experience:
· Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
· Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
· Carry out special needs and requests of the guests, VIP's and repeat visitors .

Responsible business:
· Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
· May maintain procedures for security of lost and found items.
· Perform other duties as assigned. May also serve as manager on duty.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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