Front Office Manager- Holiday Inn New Delhi Mayur Vihar Noida

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as a Front Office Professional?

What's your passion? Whether you're into juggling or carving at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

1. The Location

Holiday Inn New Delhi Mayur Vihar Noida

Ideally located just off the DND Flyway , Holiday Inn New Delhi Mayur Vihar Noida hotel is just 25 minutes drive from shopping at Connaught Place in Delhi`s city center and a 20 minute drive from tourist attractions like the the Akshardham Temple, Rajghat, Old Fort and Humayun's Tomb and also close to the new Taj Expressway, making it the perfect base for guests visiting the Taj Mahal in Agra. Our hotel has 192 guest rooms including two suites, Café on 3 all-day dining restaurant that serves Asian, Western and Mediterranean cuisine that offers quintessential American cuisine along with premium beverages, the 24-hour Business Center with a boardroom and two meeting rooms and banqueting facility for up to 650 guests. Dedicated to providing guests with exceptional service, Holiday Inn New Delhi Mayur Vihar Noida evokes a unique combination of understated elegance and modern luxury.

Join us as Front Office Manager at Holiday Inn New Delhi Mayur Vihar Noida . You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who:

· demonstrates a pleasant personality with a mature disposition
· is willing to go the "Extra Mile" in order to exceed guests' expectation
· is a team player and contributes to ensure the smooth operations of the Front Department
· is able to work on a rotating roster
· preferably has a certification/ basic knowledge in Hospitality/ Tourism

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, bring your passion to IHG and we'll make sure you'll have room to be yourself.<br><br>1. KEY RESPONSIBILITIES
Job Summary - (Role Summary)
· Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel's and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfactio n .

Essential Duties and Responsibilities - (Key Activities of the role)
· Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
· Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
· Monitor Front Office, and particularly Guest Relations personnel , to ensure priority members known repeat guests and other VIPs receive special attention and recognition
· Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
· Maintain inter-departmental relationships to ensure seamless customer service
· Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
· Schedule and regularly conducts routine inspections of areas under his/her control
· Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
· Know system recovery procedures
· Interpret computer reports
· Compile statistics for front office and provide reports relating to that area
· Continually check the accuracy of room count
· Approve upgrades and special amenities
· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
· Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
· Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
· Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy.
· In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
· Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
· Works with Human Resources on manpower planning and management needs
· Works with Director of Finance in the preparation and management of the Department's budget.

Required Skills -
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Good writing skills
· Proficient in the use of Microsoft Office and Front Office System
· Problem solving, reasoning, motivating, organizational and training abilities
· Strong Leadership skills in managing teams
· Ability to manage complex relationships

Qualifications -
· Bachelor's degree in Hotel Administration, Business Administration or equivalent

Experience -
· 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
· Type and level of experience required may vary slightly based on size and complexity of operation

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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