Guest Services Officer - Concierge

Industry:
Hotels Clubs and Spas
Department:
Housekeeping
Level:
Staff- Line level
Location:
Europe
Salary Description:
Competitive
Posted:
04-Dec-16
Recruiter:
Hyatt International
Job Ref:
BIR000350

One of the best situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes' walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.

Working on a rotation basis within the Front Office and Concierge team, you will ensure maximum guest satisfaction and adhere to the standards required by the hotel. Some of your responsibilities will include checking guests in and out of the hotel, cash handling and dealing with guest's queries both face to face and over the telephone. You will also greet guests at the front, before they enter the Hotel. You will ensure a quick and efficient response to guest's requirements and will update guest information in the computerised system in a timely manner. You will also be trained to work within our Regency Club, a VIP lounge and also Switchboard. You will be expected to work 37.5 hours per week, 5 days out of 7 on a shift rota basis. Shifts can include: 7am - 3pm, 11am - 7pm and 3pm - 11pm.

We offer you a competitive remuneration package and in return for your hard work and dedication your benefits include meals on duty, generous hotel discounts and complimentary hotel nights worldwide, to name but a few. You will have the opportunity for career development either in Birmingham, the UK or overseas, this is a great opportunity to join the Hyatt family.

Qualifications
You will be a recent graduate with previous hotel experience would be an advantage. You will have a positive and professional approach be personable and approachable, with effective communication skills and loads of common sense. You will have a creative streak and be a real 'people' person with a great big smile and impeccable grooming!

A confident level of English language is required, GCSE grade C or above or international equivalent, IELTS 7.5. Experience of Microsoft Office, especially word, excel and publisher is essential, a knowledge of Micros hotel systems would also be an advantage as would web design and extensive links with social media. You must be in possession of a full drivers licence.

In return your benefits include generous hotel discounts and complimentary hotel nights worldwide, to name but a few. You will have the opportunity for career development either in Birmingham, the UK or overseas.
Primary Location: GB-ENG-Birmingham
Organization: Hyatt Regency Birmingham
Job Level: Hourly/Entry Level Employee | Full-time
Job: Hotel Rooms Operations
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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