Universal Agent Ambassador - Wyndham Oceanwalk Resort

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
09-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616127

Universal Agent Ambassador - Wyndham Oceanwalk Resort
21 Nov 2016

Universal Agent Ambassador

Summary:

The Universal Agent is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed; while enhancing the overall guest experience with exceptional service.

Position Description:


- Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times.
- Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures.
- Answer telephones/PBX and direct calls utilizing proper etiquette.
- Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
- Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints.
- Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner.
- Provide guest with information on local hot spots and activities.
- Register guests and issue rooms keys in accordance with SOP.
- Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.

Qualifications

Minimum Requirements and Qualifications:


- High School diploma or equivalent
- Knowledge of front desk operations a plus
- Reservation software training
- Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
- Minimum of one year of successful customer service experience in a hospitality/hotel environment.
- Vacation ownership experience preferred.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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