Call Center (Control Room) Agent - Anaheim, CA

Industry:
Hotels Clubs and Spas
Department:
Sales and Marketing/PR
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
04-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1616301

Call Center (Control Room) Agent - Anaheim, CA
15 Nov 2016

Summary

The job of a (Call Center) Control Agent is a highly focused position to ensure a service-oriented and professional working environment by assisting the field marketing team in the scheduling of tours, ensuring all tours are booked in accordance with proper qualifications and procedures and managing projected tour flow targets for all Anaheim sales lines. Essential Job Functions The main responsibility of a Control Agent is to assist the field marketing team in the proper booking and scheduling of their sales tours. The Control Agent also serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales line. A Control Agent is also responsible for maintaining predetermined tour flow targets as allotted by management. The Control Agent will work cooperatively with other team members, team lead, Marketing Support Services Manager and transportation department to improve service delivery, data tracking and reporting. *For immediate consideration, please email Rosemary.Khun@wyn.com and cc: jane.kotsiris@wyn.com

Qualifications
*Position requires working weekends (both Sat & Sun) Competencies:

- This is professional level work requiring the ability to work both independently and in consultation with others

- Build trust among employees and other Marketing/Sales department

Knowledge and skills:

- Excellent written and verbal communications skills

- Excellent computer/data reporting skills

- Ability to handle multiple tasks with attention to detail

- Familiarity with Wyndham Vacation Ownership marketing programs and their related computer system navigation and customer contact notes preferred

- Ability to work under pressure

Leadership Skills:

- Utilize effective interpersonal skills to build strategic relationships with all levels of professionals

- Ability to plan well and prioritize work

- Good decision-making and communication skills

Job experience:

- High School diploma or equivalent, with typically zero (0) to one (1) year of related work experience


Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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