Order Taker - In-Room Dining - Food & Beverage - Crowne Plaza Hotel Dubai Festival City

Hotels Clubs and Spas
Food and Beverage Service
United Arab Emirates (UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as a Order Taker for In-Room Dining ?

What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

The InterContinental Hotels Group (IHG) properties in Dubai Festival City consist of three hotel brands and a golf course. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the 18 hole championship Al Badia Golf Club. In addition to over 1000 bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities.

We are looking for confident, sophisticated and internationally-minded people to join over 1200 colleagues who are committed to maintaining the highest standards of luxury, quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

At the moment we're looking for Order Taker for In-Room Dining to join our energetic, enthusiastic and passionate team at Crowne Plaza Hotel Dubai Festival City.

Job Summary - To accept Room Service orders from all in-house guests through telephone. Responsible in putting guest orders through micros, billing procedures, cash and credit card settlements.

Essential Duties and Responsibilities -

1. Assist guest in placing their orders, making recommendations and generally advising them.
2. Learn the Room Service Menu and Beverage Lists, the daily availability items and seasonal specialties including prices
3. Assist in increasing the Room Service Food & Beverage revenues by up-selling to the guest when they placed orders
4. Record and process Room Service Food & Beverage revenue transactions including the preparation of the guest check and micros operation
5. Communicate over the telephone in the standard manner to promote a high degree of guest's satisfaction

7. Collects money by cash or credit card payments

In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people.

You'll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Hotels Dubai Festival City a great place to work. Most importantly, we'll give you Room to be yourself

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. To find out more about us or any other jobs with IHG please look at www.ihg.com/careers

We are an equal opportunities employer.<br><br> Qualifications:

• Experience in Room Service
• Telephone etiquette courses
• Upselling techniques
• Fluency in English is a must
• Arabic speaking is an advantage
• Excellent communication skills both written and verbal

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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