Team Leader - Guest Services

Hotels Clubs and Spas
Front Office/Rooms Division
Supervisory level
Salary Description:
Hyatt International
Job Ref:

One of the finest 5-star hotels in London, Hyatt Regency London - The Churchill is ideal for both business and leisure travellers, offering a peaceful yet central location. Situated in the heart of London's West End, this luxurious hotel is within walking distance to many of London's leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London - The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

As Team Leader - Guest Services you will be responsible for supporting the talented Guest Services Team in order to provide guests with all the services and assistance from the moment they arrive and throughout their stay with us. Some of the key processes include but are not limited to:

Checking in and checking out guests
Establishing a personalized relationship with guests
Handling all the guest requests and resolve any issues
Supporting and motivating the rest of the team
Working with other teams to maximise guest satisfaction

With your passion and care for guests, you are always looking for ways to exceed their expectation. You are currently working in a customer facing environment and have an inquisitive nature and the desire to achieve your best. Your smart appearance, good communication skills and attention to detail round up your profile.

If you are a dynamic, sociable and passionate individual that is looking to join a fun and vibrant team, then we would like to meet you.

Hyatt offers a great range of benefits, including

12 complimentary nights
Individual personal career development opportunities
£500 Reward for recommending a friend
Interest free season ticket loan
Tuition Aid, to name but a few.
Primary Location: GB-ENG-London
Organization: Hyatt International
Job Level: Entry Level Manager | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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