Housekeeper - Full Time -Tremont House

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Department Head
Location:
Americas North and South
Salary Description:
Competitive
Posted:
06-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1611930

Housekeeper - Full Time -Tremont House
16 Nov 2016

Job Title: Housekeeping Attendant

Location: Hotel Galvez & Spa

Tremont House

Nestled in the heart of Galveston Island's Strand Historic District is The Tremont House, an elegant European-style 119 room hotel. The hotel features over 16,000 sq. ft. of meeting space, including the 8,000 sq. ft. Davidson Ballroom; The Tremont Café; The Rooftop Bar; and, the historic Toujouse Lobby Bar, located in the hotel's four story atrium and dating back to the 1870's.

Wyndham Hotel Group is searching for a Housekeeping Attendant to work at our beautiful Tremont House Hotel . The Housekeeping Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Qualifications

Responsibilities will include but not be limited to: - Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. - Thoroughly clean guestrooms according to standards. - Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. - Remove all trash and dirty linen from guestrooms and hallways. - Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable). - Restock housekeeping cleaning cart for next day's use. - Replenish chemical bottles. - Clean room with the door closed according to standards, unless requested to do otherwise by the guest. - Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. - Report any maintenance repairs immediately to Housekeeping Supervisor/Manager - Handle items for "Lost and Found" according to standards. - Ensure overall guest satisfaction. General Requirements : - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. - Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. - Must be able to cross-train in other hotel related areas. - Must be able to maintain confidentiality of information. - Must be able to show initiative, including anticipating guest or operational needs.

Basic Qualifications High School diploma or equivalent and/or experience in a hotel or a related field preferred Physical requirements - Flexible and long hours sometimes required. - Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects - Ability to stand during entire shift Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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