Quality Assurance Officer - Wyndham Vacation Ownership- Orlando

Industry:
Hotels Clubs and Spas
Department:
Other Department
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
02-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1613813

Quality Assurance Officer - Wyndham Vacation Ownership- Orlando
17 Nov 2016

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:

We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are "memory makers".

Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.

Position Summary:

Represent the developer with integrity and professionalism by adhering to Best Practices model to accomplish assigned tasks. Review and complete printed document file with purchasers to verify accuracy of information, clear understanding of contents obtain proper signatures and notary seals as needed. Complete owner follow-up activities and provide quality customer assistance. Provide compliance policy reviews and on-going product knowledge training to sales professionals. Train/certify designated sales staff to follow Quality Control and Acting QCM Best Practices. Monitor rescission/cancellation and compliance activities. Communicate essential feedback to site/corporate management providing status reports with recommended strategies when improvement is needed. Aspire to attain highest levels of teamwork promoting good business while servicing customers beyond expectations.

Job Duties:


- Review Legal documents with owners.
- Provide Product knowledge.
- Train/certify sales staff to present documents to standards.
- Monitor site rescission/cancellation and compliance performance.
- Communicate feedback to management.
- Service Owners

Qualifications

Education, Experience, and Requirements:


- Notary
- Florida Real Estate License
- Must be sales oriented
- Good time management
- Must have FSP knowledge
- Excellent communication skills (oral/written)
- Must have WVO contracts experience
- 1+ years WVO product knowlege preferred

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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