Guest Service Agent at Crowne Plaza Battersea

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Europe
Salary Description:
Competitive
Posted:
02-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
R125870

At Crowne Plaza ® Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Crowne Plaza London Battersea located outside of the London Congestion Zone but also easily accessible with just a 10 minute walk to Clapham Junction or a 2 minute bus ride. We are a luxury hotel with 78 guest rooms, 6 suites and 7 meeting rooms. We're spoilt for views from Our Terrace bar which overlooks the Thames and London Heliport. So come join us as a Guest Service Agent . You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who can…

· To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
To have a full working knowledge of the Priority Club programme and its benefits - taking every opportunity to enroll new members. Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner. To be fully conversant and able to operate the hotels front office systems. § Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
§ To display a 'Can-Do' Attitude at all times.
§ To ensure that guests receive the most cordial attention whenever they approach the concierge desk for information. They should also endeavour to use the guests name whenever possible.

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including laundered uniform, free meals on duty, pension scheme, and hotel discounts worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG ® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

We are an equal opportunities employer.<br><br>

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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