Guest Services Associate

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Others
Location:
Americas North and South
Salary Description:
Competitive
Posted:
10-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1614828

Guest Services Associate
18 Nov 2016

Wyndham Virginia Crossings has an excellent opportunity for someone with customer service experience. The Guest Services Associate does the following


- Greet, register, establish necessary credit for and issue keys appropriately to guests.
- Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
- Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
- Answer inquiries pertaining to the hotel's amenities, services, policies, area attractions, dining, and directions.
- Communicate with other departments as needed via telephone and two-way radio.
- Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
- Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
- Balance all cash receipts and work performed during shift and performs a bucket check on shift.
- Distributes guest and staff mail and messages as necessary.
- Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

Qualifications


- High School diploma or equivalent.

- At least one year of front desk experience in a hospitality/hotel environment.

- Basic office skills helpful including basic math, proper cash handling procedures.

- Reservation software or proven aptitude and familiarity with computers and computer software in general.

- Must maintain a professional appearance and a cordial attitude towards all guests and staff.

- Able to handle the stress of high customer demand in a hospitality environment.

- Must be people oriented and able to work independently or with others as needed.

- Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.

WHG is a drug-free workplace and may require a background check and drug test prior to employment. EOE AA M/F/Vet/Disabled

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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