Crowne Meetings Executive - Crowne Plaza Greater Noida

Hotels Clubs and Spas
Sales and Marketing/PR
Middle Management
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

What's your passion? Whether you're into rock climbing, singing or dancing, at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

At the moment we're looking for a Crowne Meetings Executive to join our Crowne Plaza Greater Noida (India). Crowne Plaza greater Noida is a business hotel with 398 Keys and extensive food & beverage facilities. Crowne Plaza Greater Noida will be the preferred International brand for business, events and celebration.

You'll be an integral member of the hotels management team, providing expertise and direction of all aspects of the Sales and Marketing activities in line with the overall business strategy. You'll report directly to the Crowne Meetings Director. You will be responsible for Meeting Success in the Crowne Plaza meetings, conference and event segment through managing the Crowne Plaza Meetings Cycle. The person is also responsible for securing business from allocated quotes, planning the meeting/event, coordination with hotel operations and client liaison before, during and after each meeting/event.

The Key Responsibilities are

Lead Handling and Closure
· Ensure all meetings inquiries are handled within Meeting Success standard procedures and always meet 2-hour turnaround standard.
· Follow up on sales leads and business quoted to ensure business is secured. At all times understanding the client's needs whilst optimizing hotel revenue through yield management and upselling of hotel facilities or service.
· Support the Hotel Sales team with site inspections, client entertainment, familiarizations and other events that form part of the sales and marketing revenue plan.
· Make commercially astute decisions to convert business.

Event Planning and Follow-Up
· Ensure that all client requirements have been confirmed and that these details are accurately and thoroughly communicated to the hotel operation in a timely manner.
· Act as the primary point of contact for detailed meeting/event planning, working closely with Banquet Operations, F&B management, Reservations, Rooms Division operation, Finance and external suppliers.
· Ensure effective and productive coordination and service delivery with AV supplier.
· Ensure regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensure all hotel operational details are executed correctly.
· Ensure correct and accurate billing and confirm with client upon conclusion of event.
· Follow up with client to obtain event feedback and identify further business opportunities.
· Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours.

Sales and Marketing
· Keep abreast of competitor activities to ensure our product and services are ahead of competition.
· In conjunction with the Crowne Meetings Director, provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities.
· Ensure compliance to Crowne Plaza Keys mandatories and implementation of new standards

You'll be diligent and adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.<br><br>Ideally, you'll have a F&B/Banquet operational experience, Proven Customer Relations background & Hotel experience 2 years. The person should be organised, with attention to detail, Excellent customer relationship management skills, Ability to work within a team and cross functional organisation, Sound computer (excel, word, email) skills, Ability to work with deadlines, Understanding core financial principles, such as revenue, yield, expenses, forecasting. Knowledge of local language and culture is preferred.

In return, we'll give you a competitive benefits package including salary, associated benefits and the opportunity to progress your career with IHG. You'll have the chance to work with a great team of people, and most importantly, we'll give you Room to be yourself .
So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.
To find out more about us or any other jobs with IHG please look at www.ihg.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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